Customer Service Degrees
Businesses are realizing that the people they hire for customer service roles have a key role in their operations. Good customer service practices increase customer satisfaction and improve the company’s bottom line. Customer service representatives may spend all of their time on the phone or spend part of their day answering e-mail correspondence and the other part on the phone. Having good computer skills is important for success in this field, as well. People who have completed degree programs in customer service are in demand from employers, and can find work in these fields:
• Administrative Services
• Employment Services
• General Merchandise Stores
• Food and Beverage Stores
• Manufacturing
• Support Services
• Telecommunications Industry
• Wholesale Trade
Concentrations available in a customer service degree program include:
• Call Center
• Customer Care Management
• Customer Service Representative
• Essential Customer Service Skills
• Sales and Customer Service
Examples of courses you will take as part of a customer service degree program include:
• Business Law
• Business Math
• Communications and Marketing Skills
• Composition
• Customer Behavior
• Developing and Using Customer Service Databases
• Ethics
• Management Principles
• Microeconomics
• Operations Management
• Personnel Supervision
• Quality Assurance
• Specialized Information Technology and Systems Management
• Strategic and Performance Planning and Analysis
• User Surveys and Other Feedback Mechanisms
